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Purpose:
Analysis and estimation of efficiency of Quality Management System
Sphere of application:
Limited Liability Company “Elena Shipping Agency”, users of services
References:
International Standard ISO 9001-2000;
Quality Regulations ŃĚĘ-01/2003
Authorities and responsibility:
Director General – general responsibility, Quality Manager – procedure execution
Procedure:
1. Conference of Company’s personnel is to be held at least once a year with the analysis and estimation of Quality Management System efficiency.
2. The conference is to be held by the Company’s Head with the presence of all employees.
3. Quality Manager is responsible for preparation and submission to all conference members of the following documents:
review and analysis of administrative auditing;
review and analysis of nonconformities revealed;
review and analysis of accidents;
clients’ claims (complaints) received;
review and analysis of Company’s normative and legal base in force.
4. Quality Manager reports of the work results as well as of correcting and preventing actions made for elimination of revealed nonconformities and plans for the future.
5. General analysis and estimation of work efficiency in accordance with the “Quality Regulations ŃĚĘ-01/2003” are to be held at the conference. Taken measures are estimated, offers for Quality Management System improvement are made and Regulations and/or correspondent Procedures are corrected and quality plans are developed if necessary.
6. All aspects of partners’ activity and availability of claims for quality of services are to be considered and after that decision of approval of the Approved Clients List for the next year is made.
7. Plan of actions determining new tasks (purposes) concerning Quality Management System improvement as well as determination of the kinds of activities and persons to execute them is made. Dates of execution are to be set.
8. Quality Manager makes Minutes of the conference according to its results.
9. Quality Manager carries out control over execution of decisions made.
Records and reports:
Copies of the Minutes of the conferences
Attachments: not applied.
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2000 - 2012 Elena Shipping Agency Co. Ltd. All rights reserved. |
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